Video Demos

July (Internal)

July has now launched in the UK!SOFT LAUNCHFrom June 1st, the UK website is now live and splash page has been taken down. Customers are now able to place orders, however all marketing and media will not commence until 6th of June.HARD LAUNCHJuly will have a range of media and press events between 6-8th of June, and marketing via PR and Social Media will begin on the 8th.FREE PERSONALISATION To celebrate our UK launch, we will be offering free personalisation from June 8th until the 15th of June, likely to be extended until June 30th.Please advise customers personalisation may take between 3-5 business days. The team will try to stay on top of it thought the promo.

July has now launched in the UK!. SOFT LAUNCH. From June 1st, the UK website is now live and splash page has been taken down. Customers are now able to place orders, however all marketing and media will not commence until 6th of June. HARD LAUNCH. Ju

About UK Launch

UK Launch

Who is July?

Where to find July?

July Brand Handbook

Welcome to July!

What is the July Customer Experience?

A brief introduction to the tools.

Helpful Resources

Introduction to CX

Tickets 101

Tagging

Macros

Live Chat & Social Media DM's

Collaboration / Corporate Tickets

Gorgias Tickets

Stock Availability (Current & Incoming)

Order Status

Editing Orders

SKU's

JIFI Quirks

JIFI (July Inventory and Fulfilment Interface)

Shipping Information (AU)

Shipping Information (US)

Shipping Information (NZ)

Where's the rest of my order?

Missing Deliveries.

Delivery Support

Carry On (Classic/Essentials)

Carry On Pro

Carry On Light

Carry On Light Expandable

Checked / Checked Plus

Carry Me

Carry All Range

Daybreak Weekender

Daybreak Backpack

Packing Cells

Power Bank

Classic Range - Nesting

Everyday Totes - Small & Large

Carry All Backpack

Carry All Tote

Carry All Weekender & Weekender Plus

Volume + Backpack

Volume + Weekender

Luggage Covers

Product Information

Returns Process (AU)

Returns Process (US/NZ)

Returns via JIFI (AU Only)

Returns Process

Personalisation Process & Policy

Monogram Damage

Returning for Monogramming

Pets Personalisation

Personalisation

Warranty Policies

Warranty Process

Cosmetic Wear

Warranty Solution Matrix

Warranties

Sales, Promotions and Discounts.

Airline Staff Discounts

What is the difference between each Carry On?

Why is this colour not available for personalisation?

Shipping Outside AUS, NZ, USA, or UK.

Is Personalisation Available In-Store?

Do you have any stockists?

Discontinued Items

How tall is the case from the ground to top of the handle extended?

Common Queries

UK Operations

UK Warehouse - Airbox Logistics

Zips won't stay locked.

Broken Wheels

Multi-Stop Handle Replacement

Repairs

About UK LaunchUpdated 2 years ago