Video Demos

July (Internal)

Want to know more? You can view the July Brand Handbook <a href="https://drive.google.com/file/d/1ZYFKoKpSdoUy_ZaSF433eOY81FNYME8C/view" rel="noopener noreferrer" target="_blank">here</a>!&#xA0;

Want to know more? You can view the July Brand Handbook here!

July Brand Handbook

Welcome to July!

Who is July?

Where to find July?

What is the July Customer Experience?

A brief introduction to the tools.

Helpful Resources

Introduction to CX

Tickets 101

Tagging

Macros

Live Chat & Social Media DM's

Collaboration / Corporate Tickets

Gorgias Tickets

Stock Availability (Current & Incoming)

Order Status

Editing Orders

SKU's

JIFI Quirks

JIFI (July Inventory and Fulfilment Interface)

Shipping Information (AU)

Shipping Information (US)

Shipping Information (NZ)

Where's the rest of my order?

Missing Deliveries.

Delivery Support

Carry On (Classic/Essentials)

Carry On Pro

Carry On Light

Carry On Light Expandable

Checked / Checked Plus

Carry Me

Carry All Range

Daybreak Weekender

Daybreak Backpack

Packing Cells

Power Bank

Classic Range - Nesting

Everyday Totes - Small & Large

Carry All Backpack

Carry All Tote

Carry All Weekender & Weekender Plus

Volume + Backpack

Volume + Weekender

Luggage Covers

Product Information

Returns Process (AU)

Returns Process (US/NZ)

Returns via JIFI (AU Only)

Returns Process

Personalisation Process & Policy

Monogram Damage

Returning for Monogramming

Pets Personalisation

Personalisation

Warranty Policies

Warranty Process

Cosmetic Wear

Warranty Solution Matrix

Warranties

Sales, Promotions and Discounts.

Airline Staff Discounts

What is the difference between each Carry On?

Why is this colour not available for personalisation?

Shipping Outside AUS, NZ, USA, or UK.

Is Personalisation Available In-Store?

Do you have any stockists?

Discontinued Items

How tall is the case from the ground to top of the handle extended?

Common Queries

About UK Launch

UK Operations

UK Warehouse - Airbox Logistics

UK Launch

Zips won't stay locked.

Broken Wheels

Multi-Stop Handle Replacement

Repairs

July Brand HandbookUpdated 8 months ago