Video Demos

July (Internal)

&lt;p id=&quot;isPasted&quot;&gt;&lt;strong&gt;&lt;span style=&quot;font-family: Tahoma,Geneva,sans-serif;&quot;&gt;HOW LONG WILL IT TAKE TO GET MY PERSONALISED ORDER?&lt;/span&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-family: Tahoma,Geneva,sans-serif;&quot;&gt;&lt;strong&gt;&lt;u&gt;AU &amp;amp; NZ&lt;/u&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-family: Tahoma,Geneva,sans-serif;&quot;&gt;As personalised items are custom printed or embroidered, it will add 3-5 business days* to your shipping time.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-family: Tahoma,Geneva,sans-serif;&quot;&gt;*Please note that due to high demand, bag embroidery will add 5-7 business days to your shipping time.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;span style=&quot;color: rgb(184, 49, 47);&quot;&gt;TEMPORARY NOTICE: AU/NZ embroidery is offline and expected to remain down until October 2026.&lt;/span&gt;&lt;/strong&gt; Set customer expectations accordingly for bag embroidery orders in these regions until this is lifted &#x2014; check with a Lead Agent for the current status before quoting a date.&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-family: Tahoma,Geneva,sans-serif;&quot;&gt;&lt;strong&gt;&lt;u&gt;US&lt;/u&gt;&lt;/strong&gt;&lt;u&gt;&lt;/u&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span id=&quot;isPasted&quot; style=&quot;font-family: Tahoma,Geneva,sans-serif;&quot;&gt;As personalised items are custom printed or embroidered, it will add 5-7 business days* to your shipping time.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;u&gt;UK&lt;/u&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p id=&quot;isPasted&quot;&gt;&lt;span style=&quot;font-family: Tahoma,Geneva,sans-serif;&quot;&gt;As personalised items are custom printed or embroidered, it will add 3-5 business days* to your shipping time.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-family: Tahoma,Geneva,sans-serif;&quot;&gt;*Please note that due to high demand, bag embroidery will add 5-7 business days to your shipping time.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;FONTS &amp;amp; COLOURS (updated August 2026)&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;New fonts: Stencil, Dolce, Sharpie, Storybook. Renamed fonts: Autograph (previously Signature), Monogram (previously Block). New colours: Bone, Khaki, Espresso. If a customer references an old font name (Signature/Block), confirm they mean the renamed Autograph/Monogram option.&lt;/p&gt;&lt;p id=&quot;isPasted&quot;&gt;&lt;span style=&quot;font-family: Tahoma,Geneva,sans-serif;&quot;&gt;&lt;strong&gt;CAN I RETURN OR EXCHANGE MY PERSONALISED ITEMS?&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-family: Tahoma,Geneva,sans-serif;&quot;&gt;As personalisation is made to order any personalised items cannot be exchanged or returned, however they will still be covered by our product warranties.&lt;/span&gt;&lt;/p&gt;

HOW LONG WILL IT TAKE TO GET MY PERSONALISED ORDER?AU &amp; NZ</p

Personalisation Process & Policy

Personalisation

Who is July?

Where to find July?

July Brand Handbook

Welcome to July!

What is the July Customer Experience?

A brief introduction to the tools.

Helpful Resources

Introduction to CX

Tickets 101

Tagging

Macros

Live Chat & Social Media DM's

Collaboration / Corporate Tickets

Gorgias Tickets

Stock Availability (Current & Incoming)

Order Status

Editing Orders

SKU's

JIFI Quirks

JIFI (July Inventory and Fulfilment Interface)

Shipping Information (AU)

Shipping Information (US)

Shipping Information (NZ)

Where's the rest of my order?

Missing Deliveries.

Delivery Support

Carry On (Classic/Essentials)

Carry On Pro

Carry On Light

Carry On Light Expandable

Checked / Checked Plus

Carry Me

Carry All Range

Daybreak Weekender

Daybreak Backpack

Packing Cells

Power Bank

Classic Range - Nesting

Everyday Totes - Small & Large

Carry All Backpack

Carry All Tote

Carry All Weekender & Weekender Plus

Volume + Backpack

Volume + Weekender

Luggage Covers

Product Information

Returns Process (AU)

Returns Process (US/NZ)

Returns via JIFI (AU Only)

Returns Process

Monogram Damage

Returning for Monogramming

Pets Personalisation

Warranty Policies

Warranty Process

Cosmetic Wear

Warranty Solution Matrix

Warranties

Sales, Promotions and Discounts.

Airline Staff Discounts

What is the difference between each Carry On?

Why is this colour not available for personalisation?

Shipping Outside AUS, NZ, USA, or UK.

Is Personalisation Available In-Store?

Do you have any stockists?

Discontinued Items

How tall is the case from the ground to top of the handle extended?

Common Queries

About UK Launch

UK Operations

UK Warehouse - Airbox Logistics

UK Launch

Zips won't stay locked.

Broken Wheels

Multi-Stop Handle Replacement

Repairs

Personalisation Process & PolicyUpdated 10 days ago