Personalisation Process & PolicyUpdated 2 years ago
HOW LONG WILL IT TAKE TO GET MY PERSONALISED ORDER?
AU & NZ
As personalised items are custom printed or embroidered, it will add 3-5 business days* to your shipping time.
*Please note that due to high demand, bag embroidery will add 5-7 business days to your shipping time.
US
As personalised items are custom printed or embroidered, it will add 5-7 business days* to your shipping time.
UK
As personalised items are custom printed or embroidered, it will add 3-5 business days* to your shipping time.
*Please note that due to high demand, bag embroidery will add 5-7 business days to your shipping time.
CAN I RETURN OR EXCHANGE MY PERSONALISED ITEMS?
As personalisation is made to order any personalised items cannot be exchanged or returned, however they will still be covered by our product warranties.