Video Demos

July (Internal)

<h2 id="as-july-continues-to-grow-we-are-available-in-various-regions-across-the-globe"><strong>As July continues to grow, we are available in various regions across the globe</strong></h2><p><br></p><table style="width: 100%;"><tbody><tr><td style="width: 16.2272%; text-align: right;"><br></td><td style="width: 25.394%; text-align: center;"><strong>Online</strong></td><td style="width: 27.6974%; text-align: center;"><strong>Retail Stores</strong></td><td style="width: 30.4688%; text-align: center;"><strong>3rd Party</strong></td></tr><tr><td style="width: 16.2272%; text-align: right;"><strong>Australia</strong></td><td style="width: 25.394%; text-align: center;">&#x2714;&#xFE0F;</td><td style="width: 27.6974%; text-align: center;">Retail stores in Victoria, New South Wales, and Queensland&#xA0;<br>(more states to come)</td><td style="width: 30.4688%; text-align: center;">N/A</td></tr><tr><td style="width: 16.2272%; text-align: right;"><strong>United States</strong></td><td style="width: 25.394%; text-align: center;">&#x2714;&#xFE0F;</td><td style="width: 27.6974%; text-align: center;">N/A</td><td style="width: 30.4688%; text-align: center;">N/A</td></tr><tr><td style="width: 16.2272%; text-align: right;"><strong>United Kingdom</strong></td><td style="width: 25.394%; text-align: center;">&#x2714;&#xFE0F;</td><td style="width: 27.6974%; text-align: center;">Via 3rd Party</td><td style="width: 30.4688%; text-align: center;"><ul><li>UK via Selfridges</li></ul></td></tr><tr><td style="width: 16.2272%; text-align: right;"><strong>New Zealand</strong></td><td style="width: 25.394%; text-align: center;">&#x2714;&#xFE0F;</td><td style="width: 27.6974%; text-align: center;">N/A</td><td style="width: 30.4688%; text-align: center;">N/A</td></tr><tr><td style="width: 16.2272%; text-align: right;"><strong>Canada</strong></td><td style="width: 25.394%; text-align: center;">&#x2714;&#xFE0F;</td><td style="width: 27.6974%; text-align: center;">N/A</td><td style="width: 30.4688%; text-align: center;">N/A</td></tr><tr><td style="width: 16.2272%; text-align: right;"><strong>Asia</strong></td><td style="width: 25.394%; text-align: center;">N/A</td><td style="width: 27.6974%; text-align: center;">Via 3rd Parties Only</td><td style="width: 30.4688%; text-align: center;"><ul><li>China &amp; Hong Kong via Lane Crawford</li><li>Singapore and Malaysia via Planet Traveller and Boarding Gate</li></ul></td></tr><tr><td style="width: 16.2272%; text-align: right;"><strong>Europe</strong></td><td style="width: 25.394%; text-align: center;">N/A</td><td style="width: 27.6974%; text-align: center;">N/A</td><td style="width: 30.4688%; text-align: center;">N/A</td></tr></tbody></table>

Where to find July?

Welcome to July!

Who is July?

July Brand Handbook

What is the July Customer Experience?

A brief introduction to the tools.

Helpful Resources

Introduction to CX

Tickets 101

Tagging

Macros

Live Chat & Social Media DM's

Collaboration / Corporate Tickets

Gorgias Tickets

Stock Availability (Current & Incoming)

Order Status

Editing Orders

SKU's

JIFI Quirks

JIFI (July Inventory and Fulfilment Interface)

Shipping Information (AU)

Shipping Information (US)

Shipping Information (NZ)

Where's the rest of my order?

Missing Deliveries.

Delivery Support

Carry On (Classic/Essentials)

Carry On Pro

Carry On Light

Carry On Light Expandable

Checked / Checked Plus

Carry Me

Carry All Range

Daybreak Weekender

Daybreak Backpack

Packing Cells

Power Bank

Classic Range - Nesting

Everyday Totes - Small & Large

Carry All Backpack

Carry All Tote

Carry All Weekender & Weekender Plus

Volume + Backpack

Volume + Weekender

Luggage Covers

Product Information

Returns Process (AU)

Returns Process (US/NZ)

Returns via JIFI (AU Only)

Returns Process

Personalisation Process & Policy

Monogram Damage

Returning for Monogramming

Pets Personalisation

Personalisation

Warranty Policies

Warranty Process

Cosmetic Wear

Warranty Solution Matrix

Warranties

Sales, Promotions and Discounts.

Airline Staff Discounts

What is the difference between each Carry On?

Why is this colour not available for personalisation?

Shipping Outside AUS, NZ, USA, or UK.

Is Personalisation Available In-Store?

Do you have any stockists?

Discontinued Items

How tall is the case from the ground to top of the handle extended?

Common Queries

About UK Launch

UK Operations

UK Warehouse - Airbox Logistics

UK Launch

Zips won't stay locked.

Broken Wheels

Multi-Stop Handle Replacement

Repairs

As July continues to grow, we are available in various regions across the globe

	Online	Retail Stores	3rd Party
Australia	✔️	Retail stores in Victoria, New South Wales, and Queensland (more states to come)	N/A
United States	✔️	N/A	N/A
United Kingdom	✔️	Via 3rd Party	UK via Selfridges
New Zealand	✔️	N/A	N/A
Canada	✔️	N/A	N/A
Asia	N/A	Via 3rd Parties Only	China & Hong Kong via Lane Crawford Singapore and Malaysia via Planet Traveller and Boarding Gate
Europe	N/A	N/A	N/A

Where to find July?Updated 10 months ago

As July continues to grow, we are available in various regions across the globe