Video Demos

July (Internal)

&lt;p dir=&quot;ltr&quot; id=&quot;isPasted&quot;&gt;&lt;span style=&quot;text-decoration:none;&quot;&gt;July&apos;s customer service is provided by utilizing a&lt;/span&gt;&lt;span style=&quot;text-decoration:none;&quot;&gt; range of different software, processes and communications though all with the same goal.&lt;/span&gt;&lt;/p&gt;&lt;p dir=&quot;ltr&quot;&gt;&lt;br&gt;&lt;/p&gt;&lt;h2 dir=&quot;ltr&quot;&gt;&lt;strong&gt;Software/Applications used in July CX&lt;/strong&gt;&lt;/h2&gt;&lt;h3&gt;&lt;br&gt;&lt;/h3&gt;&lt;h3&gt;Gorgias - &lt;a href=&quot;https://july.gorgias.com/&quot; id=&quot;isPasted&quot;&gt;https://july.gorgias.com/&lt;/a&gt;&lt;/h3&gt;&lt;p&gt;Gorgias is our customer service platform for all online and social enquiries.&lt;/p&gt;&lt;h3&gt;Shopify - &lt;a href=&quot;http://admin.shopify.com&quot;&gt;http://admin.shopify.com&lt;/a&gt;&lt;/h3&gt;&lt;p dir=&quot;ltr&quot;&gt;&lt;span style=&quot;text-decoration:none;&quot;&gt;Shopify is our Ecommerce platform for all online and retail orders. This is used for checking, refunding, editing or canceling orders.&lt;/span&gt;&lt;/p&gt;&lt;h3&gt;JIFI - &lt;a href=&quot;https://jifi.july.com/dashboard&quot; id=&quot;isPasted&quot;&gt;https://jifi.july.com/&lt;/a&gt;&lt;/h3&gt;&lt;p&gt;&lt;span id=&quot;isPasted&quot; style=&quot;text-decoration:none;&quot;&gt;JIFI is our in-house built operational platform for all orders. This also includes inventory, upcoming containers, order management and other back end features.&lt;/span&gt;&lt;/p&gt;&lt;h3&gt;Slack&lt;/h3&gt;&lt;p&gt;This our main avenue of internal communication. Team Chats and Topic Channels, are all found via Slack.&lt;/p&gt;&lt;h3&gt;Aircall&lt;/h3&gt;&lt;p&gt;Aircall is the online phone system that manages all phone queries via our Australian stores and Customer Service Team.&lt;/p&gt;&lt;h3&gt;Jerry - &lt;a href=&quot;https://jerry.ewe.com.au/eweJerry/ewe/loginPage&quot; id=&quot;isPasted&quot;&gt;https://jerry.ewe.com.au/eweJerry/ewe/loginPage&lt;/a&gt;&lt;/h3&gt;&lt;p&gt;Jerry is the order management system that we use for orders fulfilled via our 3PL EWE in Australia and New Zealand&lt;/p&gt;&lt;h3&gt;Infoplus - &lt;a href=&quot;https://launchfulfillment.infopluswms.com/login/&quot; id=&quot;isPasted&quot;&gt;https://launchfulfillment.infopluswms.com/login/&lt;/a&gt;&lt;/h3&gt;&lt;p&gt;Infoplus is the order management system that we use for orders fulfilled via Launch, our primary 3PL in the United States, which also services orders to Canada.&lt;/p&gt;&lt;h3&gt;Wise - &lt;a href=&quot;https://wise.logisticsteam.com/&quot; id=&quot;isPasted&quot;&gt;https://wise.logisticsteam.com/&lt;/a&gt;&lt;/h3&gt;&lt;p&gt;Wise is the order management system that we use for orders fulfilled via Unis, our 3PL in the United States&lt;/p&gt;&lt;h3&gt;WMS - &lt;a href=&quot;https://wms.airboxfulfilment.com/&quot; id=&quot;isPasted&quot;&gt;https://wms.airboxfulfilment.com/&lt;/a&gt;&lt;/h3&gt;&lt;p&gt;WMS is the order management system that we use for orders fulfilled via Airbox, our 3PL in the United Kingdom.&lt;/p&gt;&lt;h3&gt;ReDo&lt;/h3&gt;&lt;p&gt;&lt;strong&gt;ReDo is our current returns platform&lt;/strong&gt;, used for managing customer returns and issuing refunds, exchanges and store credit for orders in Australia, the United Kingdom, the United States and Canada. It replaced Loop Returns as our returns platform. Customers self-serve through a region-specific returns portal (e.g. checkout.july.com/apps/redo/returns-portal for AU, us-checkout.july.com/apps/redo/returns-portal for US, ca-checkout.july.com/apps/redo/returns-portal for CA) linked from the public Help Centre&apos;s 100 Day Returns Policy article. &lt;em&gt;Note: agent-side admin access details for ReDo still need to be added here &#x2014; check with your Lead Agent if you need to look up or action a return directly.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">July's customer service is provided by utilizing a</span><span style="text-decoration:none;"> range of different software, processes and communications though all with the same goal.</spa

A brief introduction to the tools.

Introduction to CX

Who is July?

Where to find July?

July Brand Handbook

Welcome to July!

What is the July Customer Experience?

Helpful Resources

Tickets 101

Tagging

Macros

Live Chat & Social Media DM's

Collaboration / Corporate Tickets

Gorgias Tickets

Stock Availability (Current & Incoming)

Order Status

Editing Orders

SKU's

JIFI Quirks

JIFI (July Inventory and Fulfilment Interface)

Shipping Information (AU)

Shipping Information (US)

Shipping Information (NZ)

Where's the rest of my order?

Missing Deliveries.

Delivery Support

Carry On (Classic/Essentials)

Carry On Pro

Carry On Light

Carry On Light Expandable

Checked / Checked Plus

Carry Me

Carry All Range

Daybreak Weekender

Daybreak Backpack

Packing Cells

Power Bank

Classic Range - Nesting

Everyday Totes - Small & Large

Carry All Backpack

Carry All Tote

Carry All Weekender & Weekender Plus

Volume + Backpack

Volume + Weekender

Luggage Covers

Product Information

Returns Process (AU)

Returns Process (US/NZ)

Returns via JIFI (AU Only)

Returns Process

Personalisation Process & Policy

Monogram Damage

Returning for Monogramming

Pets Personalisation

Personalisation

Warranty Policies

Warranty Process

Cosmetic Wear

Warranty Solution Matrix

Warranties

Sales, Promotions and Discounts.

Airline Staff Discounts

What is the difference between each Carry On?

Why is this colour not available for personalisation?

Shipping Outside AUS, NZ, USA, or UK.

Is Personalisation Available In-Store?

Do you have any stockists?

Discontinued Items

How tall is the case from the ground to top of the handle extended?

Common Queries

About UK Launch

UK Operations

UK Warehouse - Airbox Logistics

UK Launch

Zips won't stay locked.

Broken Wheels

Multi-Stop Handle Replacement

Repairs

A brief introduction to the tools.Updated 10 days ago