A brief introduction to the tools.Updated 8 months ago

July's customer service is provided by utilizing a range of different software, processes and communications though all with the same goal. 

Software/Applications used in July CX

Gorgias - https://july.gorgias.com/

Gorgias is our customer service platform for all online and social enquiries. 

Shopify - http://admin.shopify.com

Shopify is our Ecommerce platform for all online and retail orders. This is used for checking, refunding, editing or canceling orders.

JIFI - https://jifi.july.com/

JIFI is our in-house built operational platform for all orders. This also includes inventory, upcoming containers, order management and other back end features.

Slack

This our main avenue of internal communication. Team Chats and Topic Channels, are all found via Slack.

Aircall

Aircall is the online phone system that manages all phone queries via our Australian stores and Customer Service Team.

Jerry - https://jerry.ewe.com.au/eweJerry/ewe/loginPage

Jerry is the order management system that we use for orders fulfilled via our 3PL EWE in Australia and New Zealand

Infoplus - https://launchfulfillment.infopluswms.com/login/

Infoplus is the order management system that we use for orders fulfilled via Launch, our primary 3PL in the United States, which also services orders to Canada.

Wise - https://wise.logisticsteam.com/

Wuse is the order management system that we use for orders fulfilled via Unis, our 3PL in the United States

WMS - https://wms.airboxfulfilment.com/

WMS is the order management system that we use for orders fulfilled via Airbox, our 3PL in the United Kingdom.

Loop Returns - https://admin.loopreturns.com/returns

Loop Returns is our system of choice for managing customer returns. From here, we are able to issues, refunds and exchanges for returned orders in Australia, United Kingdom and United States.