Returns Process (AU)Updated 10 days ago

<p><span style="font-family: Tahoma,Geneva,sans-serif;">July offers a 100 Day Returns policy, allowing customers the opportunity to see the products in person if they cannot make it into one of our stores. Only items unpersonalised and unused are covered by this policy.</span></p><p><strong>Please note:</strong> AU refunds incur a return fee of 10% of the item/s cost, deducted from the final refund. This is disclosed to customers on the public 100 Day Returns Policy article.</p><p>ReDo is our returns portal that allows customers to process all returns / exchanges themselves (this replaced Loop). If they message in, just provide them with the Macro: AU Return / Exchange which will provide them with a link and details.</p><p>They can also find this link on our FAQ's under Return &amp; Exchange as well as the Live Chat Portal under Manage my Orders. Once here, they follow the prompts to process their return or exchange.</p><p><br></p><p><img src="https://uploads.gorgias.io/P4k1n6j0on7reOX9/Screen_Shot_2023-05-26_at_4.25.30_pm-13ec3204-bc09-454f-9c7c-bce151e715a7.png" style="width: 300px;" class="fr-fic fr-dib"></p><p style="text-align: left;"><br></p>