Returns Process
Steps and Systems to simplify our Returns process
Returns Process (AU)
July offers a 100 Day Free Returns policy, allowing customers the opportunity to see the products in person if they cannot make it into one of our stores. Only items unpersonalised and unused are covered by this policy. Loop is our integrated return
Returns Process (US/NZ)
July offers a 100 Day Free Returns policy, allowing customers the opportunity to see the products in person if they cannot make it into one of our stores. Only items unpersonalised and unused are covered by this policy. Customers can initiate a retur
Returns via JIFI (AU Only)
In an effort to move away from the usage of spreadsheets, we are currently testing a method that centralises all returns in JIFI. Step 1. Upon first contact, we need to assess the condition of the returned item. If they have not attached photos to th