Tags
Tags are a vital tool to categorise tickets, and can be created by Agents when recognizable patterns are discovered. By tagging tickets, rules can be generated to automate the customer experience and provide high quality data. While some tags are automatically applied to tickets as they are generated, it’s also important that Agents also apply tags when tickets may have none.
Category | Tag |
Fault - | Shell |
Wheel | |
Handle | |
Lock | |
Stitching | |
Strap | |
Snapsleeve | |
Power Bank | |
Clip | |
Bumper | |
Compression Pad | |
AU Pers | |
US Pers | |
Other | |
Order - | Modify |
Error | |
Status | |
Fraud | |
Corporate | |
Delivery - | Query |
Delay | |
Missing | |
Lost | |
Damaged | |
Return - | Refund |
Exchange | |
Pers | |
Repair | |
Reprint | |
Avail - | Carry On |
Pro | |
Checked | |
Checked Plus | |
Light | |
Trunk (COP) | |
Trunk (CHK) | |
Tote (CAR) | |
Tote (DBK) | |
Carry Me | |
Product Q. - | Weight |
Materials | |
Manufacturing | |
Feedback - | Love |
Complaint | |
Suggestion | |
Repair - | Handle |
Lock | |
Wheels | |
Monogram |