Tips, processes and examples from our ticketing platform Gorgias.
What is Gorgias?. Gorgias is our customer service platform that allows us to not only respond to customer queries, but to create positive experiences for our customers to access anything related to our brand. Tickets. Customer queries come in the for
Tags. Tags are a vital tool to categorise tickets, and can be created by Agents when recognizable patterns are discovered. By tagging tickets, rules can be generated to automate the customer experience and provide high quality data. While some tags a
Macros are pre-written responses that allow Agents to respond to tickets in a swift and timely manner. They are created based on consistent patterns identified, in order to efficiently respond to tickets without having repeatedly enter the same infor
Customers can contact our Happiness Team by getting in touch via the live-chat portal in the bottom left hand corner of the page. If they find that the quick response do not provide the information they require, they can contact our team and speak to
We receive daily instagram DM's from influencers wanting to collaborate so it's important that these messages are addressed and actioned by the marketing team. For the CX Agent, all you need to do is the following:. From here the ticket will be place