Warranty PoliciesUpdated 2 years ago

WHAT’S THE WARRANTY ON YOUR LUGGAGE?

All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages and specific cracks or breaks in the polycarbonate shell or aluminium bumpers. 

The extended warranty does not cover any defects caused by improper use, cases that were bought second hand or without proof of purchase directly from July and cosmetic damages, any bumps, scratches, scuffs or general wear and tear generated from using the case and have no impact on how the case is used or its functionality. 

The ejectable Power Bank in our Carry On is covered by a two-year warranty.

The Carry On Pro is designed to be stored in overhead compartments when travelling. If the product must be checked in due to airline conditions, the Snapsleeve must be removed. Lost Snapsleeves are not covered by our lifetime warranty. Advise customer to contact our team if needing to purchase a replacement.

WHAT’S THE WARRANTY ON YOUR BAGS AND ACCESSORIES?

Our Travel Bags and Accessories are protected by a limited five-year warranty, which means that if you have any manufacturing faults within five years from the original date of purchase, we’ll fix or replace it for you. 

The 5 year warranty does not cover any defects caused by improper use, bags and accessories that were bought second hand or without proof of purchase directly from July, cosmetic damages, or general wear and tear generated from using the products and have no impact on how the products are used or their functionality. 

WHO DO I CONTACT IF I NEED MY JULY PRODUCT TO BE FIXED UNDER WARRANTY?

Use our Contact Us Here form and quote your order number along with any images or videos of defects you wish to be fixed. The Customer Happiness team will get back to you as soon as possible and let you know the next steps.