Key information around our product and lifetime warranty at July.
WHAT’S THE WARRANTY ON YOUR LUGGAGE?. All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages and specific cracks or breaks in the polycarbonate shell or al
Once a warranty claim is lodged through the contact us form, a ticket will be generated in Gorgias with all required details. Gorgias will send an automated response to request photos and videos of the fault in order for us to complete the required a
One common issue that regularly arises is scratched aluminum bumpers. To address this, send "Warranty Claim - Photo provided: Bumper". See example below
Please see below chart to provide an appropriate solution.