What is the July Customer Experience?Updated 8 months ago

At July, we strive to create memorable customer experiences by provide the highest level of customer service. This is demonstrated through the all facets of the brand from our innovative products, all the way through to how we look after our customers.

Our team ethos is to go above and beyond for our customers.

Customers will contact us for a variety of reasons. From simple questions to complex queries, our interactions speak volumes for the brand.

July's service reputation is one of strong product knowledge with a core focus on customer satisfaction and engagement.

At our core, we want our customers to understand who we are as a brand and want them to keep coming back. Not just for our products, but also with our customer service experience.

Finding Your Voice

Handling customer queries all begins with the right tone. We believe that this simple template enables us to find the right balance between politeness and providing swift resolutions.

Hi (Customer Name),

Acknowledge the Customer

Example: Thanks for the message, we appreciate your interest in July

Provide the required information

Example: The Checked Charcoal suitcase will be restocked in June and from there, dispatched to your designated address :)

Leave the door open for further assistance if needed.

Example: If you have any further questions, feel free to contact.

Sign Off

Example: 

Kind regards, 

Rupert

July Customer Happiness Team.