Where's the rest of my order?

Nested Items

If it appears your order may be incomplete, we recommend checking inside the larger items to confirm whether the smaller products are nested inside.

For example, if you've ordered a Checked Plus bundle, the included Carry On will often be nested inside the Checked Plus.

To reduce the number of packages in transit, we prefer to nest smaller items inside our larger products whenever possible. 

Multiple ArticlesIf items seem to be missing, but tracking indicates your package has been delivered, it's also likely that your order is being delivered in multiple parts.
For example, article 1 of 2 may be delivered, whilst article 2 of 2 is currently still in transit.
Be sure to double check your tracking information to confirm whether all items have been delivered. Boxes can sometimes be separated during the transit with the courier, but they are often not too far behind.

Split Deliveries.
We endeavour to ship your orders all from one place, but sometimes stock may not be available all in one location. In these instances, we may ship different items from separate facilities depending on stock availability.
Additionally, if an order contains personalised items, our team may dispatch unpersonalised items ahead of the remaining items to be processed.
If it seems that you may not have received all your tracking information, feel free to get in touch with our friendly Customer Happiness Team and they will assist further.

Where's the rest of my order?Updated 2 years ago

Nested Items

Multiple Articles