Once dispatched, shipping times can be expected for the below locations. To advise the customer, please use Delivery Time-Frame Macros.

Shipping Information (AU)

Once dispatched, below are the expected shipping times based on your shipping method:

Shipping Information (US)

Once dispatched, your order will arrive within 5-7 business days. Please note that we currently do not offer express shipping to New Zealand. While we do our best to have your order delivered within the listed timeframes above, we're n

Shipping Information (NZ)

Nested ItemsIf it appears your order may be incomplete, we recommend checking inside the larger items to confirm whether the smaller products are nested inside.For example, if you've ordered a Checked Plus bundle, the included Carry On will often be

<div data-block="true" data-editor="2fhpm" data-offset-key="ahg98-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h4 id="nested-items"><strong>Nested Items</strong></h4></div><div data-block="true" data-editor="2fhpm" data-offset-key="cfg29-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="cfg29-0-0"><span data-offset-key="cfg29-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">If it appears your order may be incomplete, we recommend checking inside the larger items to confirm whether the smaller products are nested inside.</span></span></div></div><div data-block="true" data-editor="2fhpm" data-offset-key="fuo3q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fuo3q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="fuo3q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="2fhpm" data-offset-key="djto-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="djto-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="djto-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">For example, if you&apos;ve ordered a Checked Plus bundle, the included Carry On will often be nested inside the Checked Plus.</span></span></div></div><div data-block="true" data-editor="2fhpm" data-offset-key="a0e23-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="a0e23-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="a0e23-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="2fhpm" data-offset-key="74bbm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="74bbm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="74bbm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">To reduce the number of packages in transit, we prefer to nest smaller items inside our larger products whenever possible.&#xA0;</span></span></div><p><br></p><h4 id="multiple-articles"><strong>Multiple Articles</strong></h4><p><span style="font-size: 14px;">If items seem to be missing, but tracking indicates your package has been delivered, it&apos;s also likely that your order is being delivered in multiple parts.</span></p><p><span style="font-size: 14px;"><em>For example, article 1 of 2 may be delivered, whilst article 2 of 2 is currently still in transit.</em></span></p><p><span style="font-size: 14px;">Be sure to double check your tracking information to confirm whether all items have been delivered. Boxes can sometimes be separated during the transit with the courier, but they are often not too far behind.</span></p></div><div data-block="true" data-editor="2fhpm" data-offset-key="8noq3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p><span data-offset-key="8noq3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><strong>Split Deliveries.</strong></span></p><p><span data-offset-key="8noq3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">We endeavour to ship your orders all from one place, but sometimes stock may not be available all in one location.&#xA0;</span><span data-offset-key="8noq3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">In these instances, we may ship different items from separate facilities depending on stock availability.</span></p><p><span data-offset-key="8noq3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Additionally, if an order contains personalised items, our team may dispatch unpersonalised items ahead of the remaining items to be processed.<br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></p><p><span data-offset-key="8noq3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">If it seems that you may not have received all your tracking information, feel free to get in touch with our friendly Customer Happiness Team and they will assist further.</span></p><p><br></p><p><br></p></div>

Where's the rest of my order?

All orders automatically come with an additional cost added by default for "Premium Package Protection". This can be toggled on and off in a customers cart, and was implemented to protect customer orders from any issues in the delivery process. PROTE

<p>All orders automatically come with an additional cost added by default for &quot;Premium Package Protection&quot;. This can be toggled on and off in a customers cart, and was implemented to protect customer orders from any issues in the delivery process.</p><p><img src="https://uploads.gorgias.io/P4k1n6j0on7reOX9/Screenshot_2023-04-20_at_6.00.58_pm-27e6ab4d-8901-4cad-930a-e0c01cc5569f.png" style="width: 300px;" class="fr-fic fr-dib"></p><p><br></p><p id="isPasted"><strong>PROTECTION FROM DAMAGE, LOSS AND THEFT</strong></p><p>Sometimes bad things happen to good packages. Unfortunately, couriers often waive responsibility for these mishaps, or have convoluted and inconvenient methods for retrieval or replacement. We know how frustrating and disappointing it can be, which is why we offer Premium Package Protection to provide you peace of mind and a quick solution should the worst happen.&#xA0;</p><p>If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or store credit.</p><p>If your package has been marked &quot;delivered&quot; but you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim. &#xA0;&#xA0;</p><p>For packages marked delivered, where it has still not been received 3 days after delivery confirmation (and no longer than 15 days), we will issue you a replacement. If a replacement cannot be sent due to lack of availability or similar, we will issue store credit for the original purchase price of the item(s)</p><p>For packages not marked delivered &amp; presumed lost by the carrier, we will issue store credit for the original purchase price of the item(s)</p><p>For damaged packages, we will issue you a replacement. If a replacement cannot be sent due to lack of availability or similar, we will issue store credit for the original purchase price of the item(s)</p><p><br></p><p><strong>WHEN IS MY PACKAGE CONSIDERED LOST?</strong></p><p>A package is typically considered &quot;lost&quot; 15 days after the package has been dispatched. If it has been 15 days since your package has been dispatched (initial scan by the delivery provider) and your package has not arrived, please contact us immediately. If it has been more than 30 days since your package was mailed, we unfortunately cannot re-ship your item or offer a gift card replacement. Lost packages must be reported within 30 days of mailing for Premium Package Protection to be valid.</p><p>We&#x2019;re here to help and we want to resolve any claims as quickly as possible. In doing so, we may need some information from you, such as photos of items damaged in transit.&#xA0;</p><p><strong>HOW DO I FILE A CLAIM?</strong></p><p>To file a claim, contact us through our Contact Us form &#xA0;with your Order ID, contact info, and a description of the problem, and we will get back to you within 1-2 business days. Please include photos of damaged items, if applicable. For speedy resolution, please use subject line: &quot;Premium Package Protection Order [Your July order number]&quot;&#xA0;</p><p><strong>WHAT IF I DON&#x2019;T HAVE PREMIUM PACKAGE PROTECTION?</strong></p><p>If you declined Premium Package Protection and your package has been lost, stolen, or damaged, please contact the shipping carrier directly to seek a resolution. Without Premium Package Protection on your order, July will not be able to provide a replacement or store credit.</p>

Delivery Support

Shipping Information (AU)

Shipping Information (US)

Shipping Information (NZ)

Where's the rest of my order?

Missing Deliveries.