Checking Stock Levels<iframe width="1280" height="647" src="https://www.youtube.com/embed/7m0zJxeXp3I" title="Checking Stock Levels" frameborder="0" allowfullscreen class="fr-draggable"></iframe>Stock levels can be checked via JIFI and are categorised into region. To gain a more broken down view of what is available in which facilities, click on the region in the top line.Checking Incoming Stock&#xA0;<iframe width="1280" height="647" src="https://www.youtube.com/embed/l6gbs28rmN4" title="Checking Incoming Stock" frameborder="0" allowfullscreen class="fr-draggable"></iframe>If stock is unavailable, we can check incoming stock by looking into the upcoming containers.The top line indicates each container, their ETA and which facility they will be going. Numbers are then indicated by each SKU along the left hand side.

Stock Availability (Current & Incoming)

One of the most common queries received by the CX team will be from customers seeking the current status of an order. Luckily, these are quite easy to address and orders can be checked in a few different ways. Below is an example of a JIFI order page

One of the most common queries received by the CX team will be from customers seeking the current status of an order. Luckily, these are quite easy to address and orders can be checked in a few different ways. Below is an example of a JIFI order page where you can source the available information.<img src="https://uploads.gorgias.io/P4k1n6j0on7reOX9/Screenshot_2023-04-27_at_8.50.44_pm-e26806a0-e562-43cd-85cf-0dee2952f42c.png" style="width: 692px;" class="fr-fic fr-dib"> JIFI Statuses.There are a number of indicators that are marked to ensure that an order is completed. The JIFI order page will show this via the section below.<img src="https://uploads.gorgias.io/P4k1n6j0on7reOX9/Screenshot_2023-04-27_at_8.36.04_pm-cb09b990-cef8-480c-940f-26d224f69135.png" style="width: 692px;" class="fr-fic fr-dib">From the top left corner there will be indicators confirming if an order is PAID or UNPAID. It will also indicate the shipping service showing as either STANDARD, EXPRESS, OVERNIGHT, UBER, or PICK UP. The &quot;FLAGGED&quot; Indicator is shown when an order has been put on hold for any number of reasons.The next indicators below entail the following.Order Status: when an order is ready to be shipped.<ul><li style="font-family: Tahoma, Geneva, sans-serif;">Ready: Order meets all criteria to be shipped.</li><li style="font-family: Tahoma, Geneva, sans-serif;">Not Ready: Order is either missing stock, or is flagged.</li></ul>Freight Protection: Orders by default are covered for missing and damaged orders by paying an extra amount. This can be toggled off by the customer if required.<ul><li style="font-family: Tahoma, Geneva, sans-serif;">Protected: Order has paid the amount, and this is covered under our Premium Package Protection.</li><li style="font-family: Tahoma, Geneva, sans-serif;">Not Protected: PPP has been toggled off and not covered in the event of missing order.</li></ul>Pick Status: shows the facility in which the item will be shipped from./<ul><li style="font-family: Tahoma, Geneva, sans-serif;">To-Ship - from HQ</li><li style="font-family: Tahoma, Geneva, sans-serif;">EWE - 3PL in Melbourne</li><li style="font-family: Tahoma, Geneva, sans-serif;">EWE-MONO - 3PL Monogramming in Melbourne</li><li style="font-family: Tahoma, Geneva, sans-serif;">EWE-SYD - 3PL in Sydney</li><li style="font-family: Tahoma, Geneva, sans-serif;">UNIS - 3PL in US</li><li style="font-family: Tahoma, Geneva, sans-serif;">AIRBOX - 3PL in UK</li></ul>Fulfilment status: shows when an order has been dispatched.Shipping UpdateIf an order has already been fulfilled, shipping information is readily available directly from within the Gorgias ticket.The Shopify widget on the right hand side will provide shipment details including a link to tracking, tracking number, shipping costs, transit time estimate.<img src="https://uploads.gorgias.io/P4k1n6j0on7reOX9/Screenshot_2023-04-27_at_8.21.05_pm-bb386e04-1e9e-4622-865e-23b6c528af3f.png" style="width: 300px;" class="fr-fic fr-dib">Alternatively, tracking can be found directly from the JIFI order page by clicking &quot;Tracking URL.&quot;<img src="https://uploads.gorgias.io/P4k1n6j0on7reOX9/Screenshot_2023-04-27_at_8.26.39_pm-b5616243-2375-4646-9aad-3e7b22f3779f.png" style="width: 594px;" class="fr-fic fr-dib">If not tracking still not available any despite order being fulfilled, contact a Lead Agent to follow up further.Dispatch UpdateTo begin, you will need the customers order number. These are provided to the customer via the order confirmation email and typically begin with the following for each appropriate region.<ul><li style="font-family: Tahoma, Geneva, sans-serif;">AUS: #GETJULY</li><li style="font-family: Tahoma, Geneva, sans-serif;">USA: #JULY</li><li style="font-family: Tahoma, Geneva, sans-serif;">NZ: #JULYNZ</li><li style="font-family: Tahoma, Geneva, sans-serif;">UK: #JULYUK</li></ul>Once entered into JIFI you can then check the earlier mentioned indicators to provide an update on whether or not this item has been dispatched.&#xA0;Sometimes an order may not have dispatched due to stock availability. This will be indicated under the line item, and you may need to check upcoming containers for an ETA or over the mouse over the SKU to show current stock levels.<img src="https://uploads.gorgias.io/P4k1n6j0on7reOX9/Screenshot_2023-04-27_at_8.49.16_pm-48cf9e8d-9c37-4688-9447-c4cbcd433a3c.png" style="width: 381px;" class="fr-fic fr-dib">Other times, an order may have been split and available items are sent ahead of other items that may either be out of stock, or awaiting monogramming.

Order Status

12 Hour Grace Period. Customers are required to get in touch with us within 12 hours of placing their order if there are any changes they would like to make. This is to ensure that we are able to action any changes before the order is fulfilled. If r

12 Hour Grace PeriodCustomers are required to get in touch with us within 12 hours of placing their order if there are any changes they would like to make. This is to ensure that we are able to action any changes before the order is fulfilled. If requests for changes after this period, it&apos;s not guaranteed that we will be able to action this, and so customers will need to be notified to request a return or exchange if applicable.How to Edit an Order.Step 1: Ticket Received.Once the ticket has been received, review the message carefully to ascertain what needs to be actioned. If they have clearly provided instructions, we can action further on the JIFI order page.Check the order status on JIFI. If an order&apos;s current status is unpicked and unfulfilled.If further details are still required, kindly flag the order as an &quot;Order Amendment&quot;.Step 2: Respond to Customer.Check with the customer to see if any further details are required to action any changes to the order. Confirm details such as colour, product choice and address details, whichever is appropriate.If looking to change a product and there is a price difference, advise the customer that we can either issue them an invoice for the price difference if it is higher than the paid amount, or provide a partial refund if they are downsizing to a lower priced product.Step 3: Customer Confirms.Once the customer has confirmed the additional details, leave an internal note tagging a Lead Agent and assign it to them respectively. They will then action the remainder of the process by editing the order on Shopify and updating the order on JIFI.

Editing Orders

Understanding SKU’s. Each one of our products is identified by a SKU (Stock Keeping Unit) number, while it can be a little tricky at first to understand how our SKU’s are formulated, they are a breeze once you’re familiar with this. It’s important to

Understanding SKU&#x2019;sEach one of our products is identified by a SKU (Stock Keeping Unit) number, while it can be a little tricky at first to understand how our SKU&#x2019;s are formulated, they are a breeze once you&#x2019;re familiar with this.It&#x2019;s important to familiarize yourself with these numbers so that you can provide accurate information when responding to stock queries from customers.<span style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif; color: rgb(38, 38, 38); background-color: transparent; font-weight: 500; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Most SKUs are formulated based on the following template. As July&#x2019;s product offerings expand, newer SKU&#x2019;s are created but most often follow the below formula. <span style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif; color: rgb(38, 38, 38); background-color: transparent; font-weight: 500; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">RANGE-PRODUCT-COLOUR <span style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif; color: rgb(38, 38, 38); background-color: transparent; font-weight: 500; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For example; Carry On Light, Forest is identified by the SKU: LGT-CO3-FOR<span style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif; color: rgb(38, 38, 38); background-color: transparent; font-weight: 500; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">LGT(Range)-CO3(Product)-FOR(Colour) Attached is the sheet showcasing our product names and SKUS. To easily find a specific product, just press Command F and then enter the item name.&#xA0;<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://uploads.gorgias.io/P4k1n6j0on7reOX9/Products_and_SKU_CODE-a11f8927-060a-498f-98d7-f4104ef5da93.xlsx" rel="noopener noreferrer" target="_blank">Products and SKU CODE.xlsx</a> 52.6KB</div>close</div>

SKU's

JIFI can be a little TRICKY!. JIFI has a few little quirks that may cause some minor hiccups along the way. See below on how to amend these items. Address won't change (NZ). If amending an address in New Zealand, you may find that the address may not

JIFI can be a little TRICKY!JIFI has a few little quirks that may cause some minor hiccups along the way. See below on how to amend these items. Address won&apos;t change (NZ).If amending an address in New Zealand, you may find that the address may not fully correct after submitting the changes.To remedy this, change the region to another, and back to the original correct region and this should submit the changes successfully. Order won&apos;t cancel.<iframe width="791" height="297" src="https://www.youtube.com/embed/7l7xJ0-JdvU" title="JIFI - Refresh Fulfilment Status" frameborder="0" allowfullscreen class="fr-draggable"></iframe> If an order will not cancel, try refreshing the fulfilment status.Once refreshed, try cancelling the order and this should cancel the order accordingly.Don&apos;t forget to unflag once it&apos;s cancelled! Monogram Details Won&apos;t Submit.Sometimes adding a personalised item to an order will fail with no feedback as to why. To rectify this, try adding the item as unpersonalised. Once the item has been added, edit it and change it to personalised, and adding the required details.This should then save successfully.

JIFI Quirks

Video Demos

July (Internal)

July's Inventory and Fulfilment Interface, JIFI is an essential platform for CX, Operations and Retail. This category discusses key features, data and actions for July team members to provide the ultimate CX.

JIFI (July Inventory and Fulfilment Interface)

Stock Availability (Current & Incoming)

Order Status

Editing Orders

SKU's

JIFI Quirks